Kays Store
Shipping Policy
Arrangements for posting, delivery, or collection are between the seller and buyer when the purchase has been completed. If delivery, or posting is offered, this should be stated in the product description.
Refund Policy
If a buyer needs to check or try something, it should be discussed and arranged before sale completion, subject to the sellers agreement.
If there is an offer of a refund, it is determined by the seller, not Surplus Saddlery.
Cancellation / Return / Exchange Policy
Sale completion is a contractual agreement between the buyer and seller of the item. It is up to the seller as to whether they will agree to a cancellation, or return and will save confusion if this is clarified in the item description.
If you are not sure about the purchase, please do not complete the sale. If the sale has been completed and you have a change of mind, let the seller know straight away.
Surplus Saddlery, or anyone of its associates is not liable for costs, refunds or cancellations.